Privacy Policy

1. Introduction

Wela Atelier ("we", "us", "our") operates from 88 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. This policy explains how we handle personal information collected when you contact us, use our website, or bring a watch to the atelier for assessment or service.

We handle personal data with care and collect only what is necessary to carry out the service you request. If you have any questions about how we use your information, please contact us at [email protected].

2. Information We Collect

2.1 Information you provide directly

• Your name and contact details (email address, telephone number) when you use our enquiry form or contact us by phone
• Details about your watch (make, model, approximate age, service history) provided during consultation
• Any additional information you choose to share about the piece or your service requirements

2.2 Information collected automatically

• Basic website analytics data (pages visited, approximate location by country, device type) via analytics cookies if you consent to their use
• Technical information such as browser type and IP address, collected by standard server logs

2.3 Legal basis for processing (PDPA, Thailand)

We process your personal data based on:

• Contract performance: to arrange and carry out the watch service you request
• Legitimate interest: to maintain records of work carried out on your piece
• Consent: for optional marketing communications and analytics cookies, where you have opted in

2.4 Retention periods

Service records (name, contact details, watch details, condition notes) are retained for five years after the service date for warranty and reference purposes. Marketing consent records are retained until you withdraw consent. Website analytics data is retained for up to 26 months.

3. How We Use Your Information

• To communicate with you about your enquiry or service
• To carry out the watch service and prepare condition and completion notes
• To contact you if anything changes during the service
• To send occasional service reminders if you have opted in
• To improve our website based on anonymised analytics
• To comply with legal obligations under Thai law

3.1 Data sharing

We do not sell or rent your personal data. We may share information with third-party service providers who assist with website analytics (such as Google Analytics), but these providers are bound by data processing agreements. We do not share your data with any other third parties without your consent, except where required by law.

4. How We Protect Your Information

• Our website uses HTTPS encryption for all data in transit
• Access to client records is limited to atelier staff on a need-to-know basis
• Physical records are stored securely on the atelier premises
• In the event of a data breach affecting your personal information, we will notify you and the relevant authority as required under the Personal Data Protection Act B.E. 2562 (PDPA)

5. Cookies

We use essential cookies to keep the website functioning, and optional analytics and preference cookies where you have given consent. For full details of the cookies used and how to manage your preferences, see our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act B.E. 2562 (PDPA) and applicable Thai data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erase your data where there is no legitimate reason for us to continue holding it
• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interest
• Data portability — receive your data in a structured, machine-readable format where technically feasible
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC), Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend that you review their privacy policies separately.

8. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that we have received data from a minor, we will delete it promptly.

9. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related enquiries or to exercise your rights:

• Wela Atelier, 88 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand
• [email protected]
• +66 2 634 8127