Your watch,
looked after
with care.

Most services take between two and three weeks from the date we receive the piece. Vintage restoration and complete overhauls may take a little longer, depending on the condition and whether any parts need to be sourced. We will always give you a realistic estimate at the start and keep you updated throughout.

It is helpful if you contact us in advance, either by phone or through the form below, so we can set aside time to speak with you properly. We prefer not to rush the initial conversation, so a brief message ahead of your visit makes things a little smoother for everyone.

Always. After we open the case and assess the movement, we prepare a written condition note that describes what we found and what we would suggest. Nothing proceeds until you have read it and told us how you would like to move forward. You are under no obligation at the assessment stage.

We work on most manually wound and automatic mechanical movements, including older and vintage pieces. If a watch presents unusual technical challenges or requires specialist tooling we do not have, we will let you know honestly rather than proceed with uncertainty.

We get in touch before doing anything further. Some movements have worn parts that are not visible until the case is open — if we find anything that changes the scope or cost of the work, we stop and call you. The decision is always yours.

The initial assessment — where we open the case, examine the movement, and prepare the condition note — is included in the service price if you decide to go ahead. If you choose not to proceed after the assessment, there is a small bench fee to cover our time. We will tell you this amount upfront.